Terms of Use

Terms and Conditions

At naughtons.com, we want your online shopping experience to be the best available on the Web. For that reason, we make our processes for canceling orders and handling returns as straightforward as possible. We want you to feel comfortable shopping with us and be satisfied with both your purchase and our service.

Returns Policy

If you are not satisfied with a product you purchased through naughtons.com, please return the item in its original packaging within thirty (30) days of the purchase date. Items that are non-returnable include, but are not limited to: heating and cooling controls, thermostats, heaters, electrical items, including motors, switches, etc. and any special order items. As soon we receive the item back, we will issue a credit to the credit card used for the original transaction in the amount of the purchase price of the product. For defective products or those that were shipped in error, we will also refund related shipping charges. A 20% restocking fee applies to orders for returns. We will waive this fee if the reason for the return was due to our error, the wrong item was delivered, or the item was damaged

Shipping Charges

All available shipping methods and shipping charges will be calculated and available on the shopping cart. Once you have moved into the checkout process, your shipping methods may change depending on the destination and address. PO Boxes, FPO, APO, American Somoa, Guam, Marianis Pacific, Marshall Islands, Micronesia, Palau, Puerto Rico, and the Virgin Islands will only ship via the standard shipping method via Priority Mail. Items shipping to Alaska and Hawaii will ship via Standard Shipping using Priority Mail when available and Next Day and Second Day Air via UPS. Additional Handling and Oversize Charges Some of the items that we make available to you online require additional handling fees and oversize charges from UPS. We indicate those affected items with the statement "Additional handling" or "Oversize" on the product page, in your shopping cart and during checkout. The full set of UPS charges can be reviewed online at "http://www.ups.com/content/us/en/resources/service/download.html">http://www.ups.com/content/us/en/resources/service/download.html

Canceling Orders

To Cancel an order, please contact us at 1-800-736-3278 or (520) 293-2220. Once an order has been processed, we cannot cancel the shipping.